Effective Date: December 3, 2024
Welcome to BajaExcursion.com!
BajaExcursion.com is owned and operated by Experiencias Servicios y Tecnología S.A. de C.V., a Mexican company headquartered at Plutarco Elías Calles 9196, Centro, Tijuana, Baja California, Mexico.
We are committed to providing you with safe, reliable, and memorable transportation experiences. Please read these Terms & Conditions carefully before booking. By using our services, you agree to these terms.
1. Bookings
- Bookings are confirmed only with total or half payment.
- Services must be fully paid before the start of the service.
2. Cancellations
- Free Cancellations: Cancellations made more than 3 days before the scheduled service are refundable.
- Non-Refundable Cancellations: Cancellations requested less than 3 days before the scheduled service are non-refundable.
- Operational and logistical expenses already made in preparation for your trip are non-refundable.
- Refunds will be processed using the original payment method or PayPal within 10 business days of the cancellation request.
3. “No Show” Policy
- “No Shows” are non-refundable.
- If the passenger does not show up for the scheduled service, we will make our best effort to contact the passenger and fulfill the service.
4. Itinerary, Schedule, and Changes
- Inform your required schedule at least 24 hours in advance.
- Requests to change booked dates must be made at least 48 hours before the scheduled service (subject to availability).
- Service duration begins at the scheduled time. Delays in passenger arrival do not extend service duration.
- Changes to the itinerary or schedule may incur additional costs to be paid in cash.
5. Duration of Services and Overtime
- Regular transportation services are available between 7:00 AM and 11:59 PM.
- Services extending beyond these hours count as overtime.
- Overtime must be requested in advance and is subject to availability. Rates range from $30–$60 USD per additional hour.
6. Our Responsibility
- We reserve the right to collaborate with third-party transportation providers that comply with Mexican federal regulations.
- Services that pose risks to passenger, staff, or vehicle safety may be denied, canceled, or modified.
- Force majeure events (natural disasters, roadblocks, criminal events, etc.) may result in canceled or rescheduled services without prior notice.
- Passenger insurance is valid only while aboard our vehicles. Traveler insurance is the passenger’s responsibility.
- Compensation for delays caused by unexpected mechanical issues will be provided as equivalent service time.
- Refunds or compensation will not exceed the total amount paid by the client.
7. Restrictions
- Smoking, vaping, or consuming alcohol inside vehicles is prohibited.
- Passengers are responsible for fines or legal fees incurred due to violations of Mexican laws (e.g., drinking alcohol in public areas).
8. Client & Passenger Responsibilities
- Clients must share these Terms & Conditions with all passengers using our services.
- Clients and passengers are responsible for complying with local laws.
- Clients are liable for damages caused to vehicles and cleaning fees if required.
9. Cleaning Fees
- Cleaning fees range from $20 to $150 USD, applicable for spills, vomit, urine, or any condition requiring special cleaning or taking the vehicle out of service.
10. Privacy Policy and Data Protection
- We collect only the information necessary to fulfill your booking.
- Your data will not be shared for advertising purposes or unsolicited communications.
- Sensitive information (e.g., allergies, disabilities) is collected solely to ensure safe and comfortable service.
- Data may be transferred to third parties only as needed to complete the service or by legal requirements.
11. Use of Cookies
- Our website uses cookies for analytics and marketing purposes. You may decline cookies through your browser settings.
12. Governing Law and Jurisdiction
- By purchasing our services, international clients acknowledge and accept that all disputes shall be governed by the laws of Mexico and resolved exclusively in the competent courts of Tijuana, Baja California, Mexico.
- We recommend clients review these terms carefully before booking.
13. Updates
- These Terms & Conditions may change without notice. Please revisit this page periodically to stay informed.
If you have any questions or concerns, please contact us.
Thank you for choosing BajaExcursion.com! We look forward to making your experience unforgettable.