Terms And Conditions & Privacy Policy

Please read the following Terms And Conditions, which you accept when you book any of our services. 

BajaExcursion.com is owned by BajaViajes.com & Experiencias Servicios y Tecnologia SA de CV, a mexican company headquartered at Plutarco Elias Calles 9196, Centro, Tijuana, Baja California, Mexico.

Covid-19 Protocols

We are taking measures to sanitize our vehicles and have zero-contact policy. We won’t ask if you are vaccinated, but we want you to know that we are. Please Review All our COVID-19 Protocols Here.

Bookings, Reservations

Bookings are confirmed only with full payment or down payment. Service must be fully paid before the start of the service.

Cancellations

Cancellation Fee: 10% of the total price of the hired service.

Cancellations requested within 2 days prior to scheduled service, or during the provision of service, are not refundable.

Operational and logistical expenses already made in the preparation of your trip are not refundable.

Refunds will be paid using the original payment method or PayPal, within 10 business days after the cancellation request.

“No Show”

“No Shows” are not refundable.

In the event that Passenger does not show to receive the service as scheduled, we will do our best effort to contact the Passenger to provide the scheduled service.

Itinerary or Schedule and Changes

Full required schedule must be informed by the client at least 48 hours in advance.

Change of booked dates must be requested at least 48 hours before the scheduled service (Subject to availability).

Delays in show-ups by the client or passengers will not be considered for a time extension.

Changes to Itinerary or schedule are subject to availabilty.

Overtime may be subject to the driver’s criteria or availability.

During the providing of the service, any change to the itinerary or schedule may generate extra charges, which must be paid by in cash before.

Duration of Services and Overtime

Our regular Transportation Services are available only between 7:00 AM and 11:59 PM. Services that extend after midnight will count as Overtime.

During the provision of the service, Overtime must be requested in advance and is subject to availability. Overtime Hourly Rates may vary from $30. to $50. USD per each additional hour.

In no case, a driver may extend the total service provided beyond 12 hours.

Our Responsibility

We reserve the right to hire, sub-contract and collaborate with third party transportation companies who comply with all mexican federal regulations to provide for your contracted transportation services.

We reserve the right to deny, cancel or modify services that endanger the health or safety of the passengers, our personnel, vehicles, or that violate applicable regulations or laws.

We reserve the right to cancel or make changes to itineraries/schedules due to force majeure events beyond our control.

Cancelled services because of client or passenger lack of comply with these Terms and Conditions will not be refundable.

In cases of delays caused by an unexpected mechanical problem, we will compensate for the time lost by adding an equivalent time extension.

Our vehicles have Passenger Insurance which is valid only while on board our vehicles. Traveler insurance is the responsability ot the passengers.

In no case We will be responsible for refunds or compensation greater than the total amount paid by the client.

Restrictions

Drinking alcoholic beverages, smoking or vaping inside our vehicles is not allowed. Because Drinking Alcohol in public places is forbidden in Mexico, Passengers will be accountable for any tickets or legal fees in a given situation.

Client & Passengers Responsibilities

It is the Client’s responsability to communicate this Terms & Conditions to passengers and companions using our transportation services.

Clients and passengers must respect the laws and regulations of the places visited and will release Us, our staff, affiliates, and providers, from any legal responsibility or damages that the customer, his companions or the passengers may cause.

The client will be responsible and pay for damages to the vehicle, caused by himself or the passengers, and for any Cleaning Fee required.

Cleaning Fees

Cleaning Fees cost range from $20. USD to $150. USD. A Cleaning Fee will be charged only if a special cleaning service for the vehicle is required after your use of the service, or if the vehicle will be out of service for cleaning purposes. This includes but is not limited to spilled alcoholic drinks, vomit, urine, etc.

Privacy Policies and Data Protection

We will only ask for the client’s required information, only in order to facilitate the providing of the booked services.

We will never transfer your data to third parties for advertising purposes, and we will never send you unsolicited email.

From time to time, we may ask sensitive personal data such as: allergies, physical condition or disability, only with the objective of offering a service that is as comfortable as possible for you, and confirm that the service you request is physically accessible to you. We promise that these data will be treated under the strictest security measures to ensure their confidentiality.

Transfer of personal data

If necessary, some of your personal data could be transferred to persons other than this company, in order to fully complete your booked transportation services and activities. Data may be transferred using technical internet services, such as email, web hosting service, call center services, banking institutions, as well as our affiliates and subsidiaries. By using our services, and with the understanding that third parties participate in the operation of the service, you accept the above.

Your personal data may be transferred to third parties other than those mentioned in the previous paragraph by: (i) express consent, (ii) by resolution or order of judicial or administrative authority and (iii) in the case of personal information that by law is considered public.

Use of cookies

We on our website use cookies to record session information, such as specific information about which pages it visits as a user, but that information is used on an anonymous basis and aggregated in such a way that it can not be identified in it. When you visit our website, our server records your IP address along with the date, time and duration of your visit. You are not obliged to accept the cookies that we send you, besides that you can modify your browser to not accept cookies. Cookies are being used for analytics tracking and marketing purposes, with no personal identifiable information.

Links to third party websites

Our Privacy Notice only concerns the website of our property. This does not include links to third party websites. The use of the information collected by these sites is, in its entirety, the responsibility of the websites of third parties.

Data Protection

Despite having safer tools every day, the protection of data sent over the Internet can not be 100% guaranteed; So once received, every effort will be made to safeguard the information.

We do actively delete data from clients/passengers who used our services more than 1 year ago. Please forgive us if we ask for all of your information again.

Updates

These Service Policies may change without notice. We invite you to visit this page again.

Latest update: October 17th. 2022.

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