BajaExcursion.com is owned by Experiencias Servicios y Tecnologia SA de CV, a mexican LLC headquartered in Plutarco Elias Calles 9196, D, Zonaeste, Tijuana, Baja California, Mexico.

Please read the following Terms And Conditions, which you accept when you book any of our services. 

The BajaExcursion.com Online Booking System does not allow reservations without the client confirming that they have read and accepted the Terms & Conditions.

Travel During the Covid-19 Pandemic

It is the responsibility of the client and the passengers to follow the instructions of their authorities regarding mobility restrictions and disease prevention. As the client and the passengers voluntarily decide to travel, they accept that it is impossible to eliminate 100% the risk of contagion, thus they release BajaExcursion.com from any responsibility from a possible contagion and/or illness.

All customers and passengers must follow all health protocols required by the BajaExcursion.com company, its allies and collaborators, such as the requirement to allow temperature checks, and wear face masks correctly inside the vehicle. Please Review All our COVID-19 Protocols Here.

Bookings, Reservations

All services are subject to availability. Reservations are confirmed only with a full payment. Down Payments as a proof of reservation are only accepted on special occasions, subject to our staff criteria. Service must be fully paid before the start of the service. 

Cancellations

Before canceling any reservation, we suggest you request a change of dates, at least 48 hours before the service (subject to availability. Valid Once. Fees may apply).

Cancellations made within 2 days prior to the start of the contracted service are not refundable.

Cancellations during the provision of the service are not refundable.

Cancellation charge: 10% of the total price of the contracted service.

In no case we will refund operational and logistical expenses already made, in this case, the client will receive a refund equivalent to the remaining amount that has not been spent in the preparation of his trip.

Refunds will be paid using the original payment method or PayPal, within 7 business days after the cancellation request.

Changes and Cancellations during High Season and Special Dates

In “Special Dates” and High Season, no cancellation requested less than 5 business days in advance will be refundable or apply for change of date. Special Dates include: Long Weekends observed in either Mexico or United States, Official Mexican Holidays, All Dates in July and August of each year.

“No Show”

In the event that the customer/passenger does not appear to receive the contracted service on the date, time or place scheduled, we will try to contact the customer and/or passenger and will try to provide for the contracted service. However, No Shows are treated as cancellations.

Scheduled activities not carried out due to late arrival of the client will not be refundable.

Contracted services not used for reasons beyond our control are not refundable.

During the provision of the service, if you decide not to receive the service or wish to cancel, there will be no refunds.

Itinerary or Schedule and Changes

Full Required Schedule must be informed by the client at least 48 hours in advance.

No changes in Pick-up location or time will be honored on the same day of the contracted service. Delays in show-ups by the client or passengers will not be considered for a time extension.

Changes to Itinerary/Schedule are subject to availabilty. Time extensions or extra hours may be subject to the Driver’s criteria or availability.

During the providing of the contracted services, any modification to the itinerary/schedule may generate extra charges, which must be paid by in cash before the new itinerary/schedule is provided.

Excessive schedule changes or customization may generate additional charges.

Duration of Services and Overtime

Our regular Transportation Services are available only between 7:00 AM and 11:59 PM. Services that extend after midnight will count as Overtime.

During the provision of the service, if Overtime is requested, the operator must be asked for availability in advance. Overtime (Extra hours) is not included and must be paid in cash to the drivers in advance.

Overtime Hourly Rates may vary from $30. to $50. USD per each additional hour.

In no case, a driver may extend the total service provided beyond 14 hours.

Our Responsibility

We reserve the right to hire, sub-contract and collaborate with third party transportation companies who comply with all mexican federal regulations to provide for your contracted transportation services.

We reserve the right to deny, cancel or modify services that endanger the health or safety of the client, passengers, our personnel, suppliers, collaborators, equipment or assets, or that violate applicable regulations or laws, or that may cause serious ecological damage.

We reserve the right to cancel or make changes to itineraries/schedules due to force majeure events beyond our control.

Cancelled services because of client or passenger lack of comply with these Terms and Conditions will not be refundable.

In cases of delays caused by mechanical problems or other events beyond our control, we will compensate for the time lost by adding an equivalent time extension.

Federal Laws require that all of our vehicles have Passenger Insurance, so should any traffic event arise, our responsibility will include only the attention of passengers, only during the provision of the service.

In no case We will be responsible for refunds or compensation greater than the total amount paid by the client.

Restrictions

It is prohibited to drink alcoholic beverages, smoke or vape inside our vehicles.

Should an unexpected police inspection find open alcohol beverages on the vehicle, passengers will be accountable for any tickets or legal fees, and service could be suspended if enforced by authorities.

Client & Passengers Responsibilities

It is the customer’s obligation to read and accept these Terms of Service, at the time of any hiring, and to communicate this terms to passengers and companions taking the service.

It is the clients and passengers responsibility to show up at the date, time and location scheduled to receive the service.

Clients and passengers must respect the laws and regulations of the places visited and will release us, our staff, affiliates, and providers, from any legal responsibility for infractions or damages that the customer, his companions or the passengers may cause.

The client will be responsible and pay for damages to the vehicle, caused by himself or the passengers, and for any Cleaning Fee required.

Cleaning Fees

When applicable, a Cleaning Fee will be charged, depending on the level of mess you left in the vehicle, the difficulty of cleaning it, and/or if the vehicle will be out of service for cleaning purposes.

  • Up to $20. USD Spilled Drinks or anything that requieres extra cleaning.
  • Up to $50. USD Spilled Alcoholic Drinks on the seats or any surface difficult to clean.
  • Up to $150 USD When significant quantities of body fluids are present (vomit, urine, blood), or if the damage or mess will cause the vehicle to be out of service for cleaning purposes.

Privacy Policies and Data Protection

We will ask and use the client’s necessary data, only in order to facilitate the providing of the contracted services.

We will never transfer your data to third parties for advertising purposes, and we will never send you unsolicited email.

From time to time, we may ask sensitive personal data such as: allergies, physical condition, disability, among others, only with the objective of offering a service that is as comfortable as possible for you, and confirm that the service you request is physically accessible to you. We promise that these data will be treated under the strictest security measures to ensure their confidentiality.

Transfer of personal data

Due to the nature of our service, if necessary, some of your personal data could be transferred to persons other than this company, in order to comply with booked transportation services, lodging, and activities. Data may be transferred using technical internet services, such as email, web hosting service, call center services, banking institutions, as well as our affiliates and subsidiaries. By using our services, and with the understanding that third parties participate in the operation of the service, you accept the above.

Your personal data may be transferred to third parties other than those mentioned in the previous paragraph by: (i) express consent, (ii) by resolution or order of judicial or administrative authority and (iii) in the case of personal information that by law is considered public.

Use of cookies

In Internet language, Cookies are pieces of text that are downloaded automatically and stored on the hard disk of the user’s computer when browsing a specific Internet page, which allows the Internet server to remember some information about this user, including their preferences for The display of the pages on that server. You are not obliged to accept the cookies that we send you, besides that you can modify your browser to not accept cookies. We on our website use cookies to record session information, such as specific information about which pages it visits as a user, but that information is used on an anonymous basis and aggregated in such a way that it can not be identified in it. When you visit our website, our server records your IP address along with the date, time and duration of your visit. An IP address is an assigned number, similar to a phone number, that allows your computer to connect to the Internet.

Links to third party websites

Our Privacy Notice only concerns the website of our property. This does not include links to third party websites. The use of the information collected by these sites is, in its entirety, the responsibility of the websites of third parties. You should consider that other organizations have their own privacy notices regarding the collection and use of personal information, as well as the use of cookies. If you are concerned about the use that other websites might give to your information, we recommend that you read its privacy policy or contact the organization that owns the website.

Data Protection

Despite having safer tools every day, the protection of data sent over the Internet can not be 100% guaranteed; So once received, every effort will be made to safeguard the information.

We do actively delete data from clients/passengers who used our services more than 1 year ago. Please forgive us if we ask for all of your information again.

Updates

These Service Policies may change without notice. We invite you to visit this page again.

Latest update: March 24th. 2022.